cd999 Terms & Conditions

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and cd999 ("cd999", "the Platform", "we", "us", "our") governing your access to and use of the cd999 website, mobile interface, games, sports betting markets, payment services, promotional offers, and all other features and services made available through the cd999 platform at https://cd999.io and any associated subdomains or applications.

By registering an account, accessing the cd999 platform, depositing funds, placing a wager, or otherwise using any feature of the cd999 service, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them without reservation. If you do not agree to any part of these Terms, you must immediately cease using the cd999 platform and close your account.

cd999 reserves the right to update, amend, or replace these Terms at any time. Where changes are material, cd999 will provide reasonable notice to registered players via their registered email address or via an in-platform notification. Continued use of the platform after any such amendment constitutes acceptance of the revised Terms.

Access to the cd999 platform is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and throughout the duration of their account:

• You are aged 21 years or older. cd999 enforces a strict minimum age of 21 years. Individuals under 21 are not permitted to register, deposit funds, or participate in any game or betting market on the platform under any circumstances.
• You are accessing the platform as an individual acting on your own behalf and not as an agent, representative, or nominee of any third party.
• You are not a current employee, director, officer, agent, or contractor of cd999 or any of its affiliated companies, subsidiaries, game providers, or payment partners, nor are you a close family member of any such individual.
• You have not previously had a cd999 account that was closed, suspended, or restricted for any breach of these Terms, and you are not subject to a self-exclusion order on this platform.
• You are not located in a jurisdiction where online gambling is explicitly prohibited by applicable law. It is your sole responsibility to determine whether accessing cd999 is lawful in your location before registering.

Each individual player may hold one single account on the cd999 platform. The creation of multiple accounts by the same individual — whether under the same or different details — is strictly prohibited and will result in the permanent closure of all associated accounts and the forfeiture of any balances held within them.

When registering, you agree to provide accurate, current, and complete information, including your legal full name, date of birth, valid email address, and mobile number. You must promptly update your account information if any of these details change. cd999 is not liable for losses arising from your failure to maintain accurate account information.

As part of its Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, cd999 may at any time request that you complete an identity verification process by submitting one or more of the following documents:

• Proof of Identity: National ID card (NID), passport, or driving licence bearing your photograph and date of birth.
• Proof of Address: A utility bill, bank statement, or official government correspondence dated within the last three months and showing your registered address.
• Proof of Payment Method: A screenshot or statement confirming your ownership of the bKash, Nagad, Rocket, or Upay account used for deposits.

cd999 reserves the right to suspend account access, freeze wallet balances, and decline withdrawal requests while a KYC verification review is in progress. Accounts that fail to complete KYC verification within a reasonable timeframe specified by cd999 may be permanently closed.

cd999 accepts deposits via the following payment methods, all denominated in Bangladeshi Taka (BDT):

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank

The minimum single deposit amount is ৳200. cd999 does not impose a standard maximum deposit limit for verified accounts, though individual payment providers may apply their own transaction caps in accordance with Bangladesh Bank regulations. All deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited.

Deposits are credited to your cd999 wallet instantly under normal operating conditions. In the event of a technical delay, cd999 support should be contacted with the transaction reference number. cd999 is not responsible for delays caused by third-party payment providers, network outages, or Bangladesh Bank processing windows.

By depositing funds into your cd999 account, you confirm that the funds originate from a lawful source and that you are the registered owner of the payment method used. cd999 reserves the right to request source-of-funds documentation as part of its AML obligations for any deposit deemed to require further review.

Withdrawal requests may only be submitted to a payment method registered in the same name as the cd999 account holder. cd999 does not process withdrawals to third-party accounts, unnamed recipients, or payment methods that differ from those used for deposits without prior written approval from the cd999 compliance team.

Standard withdrawal processing timelines for fully verified accounts are as follows:

• bKash, Nagad, Rocket, Upay: Typically 2–15 minutes from request approval under normal operating conditions.
• Bank Transfer: Typically 1–3 business hours, subject to Bangladesh Bank inter-bank clearing windows.

Withdrawal requests may be subject to an additional review period of up to 24 hours in circumstances including but not limited to: the first withdrawal from a new account, withdrawal of a large sum, pending KYC verification, or a withdrawal flagged by cd999's automated risk monitoring systems.

cd999 does not charge a platform fee for standard withdrawals. However, your mobile financial services provider or bank may apply their own transaction charges, which are the sole responsibility of the account holder.

cd999 may from time to time offer welcome bonuses, deposit match bonuses, free spins, cashback offers, reload bonuses, tournament prizes, and other promotional incentives to eligible players. All such offers are subject to the following general conditions, in addition to any specific terms attached to each individual promotion:

• Bonuses are available to one account per person, per household, per IP address, and per device. Attempts to claim multiple bonuses using duplicate accounts will result in account closure and forfeiture of all associated balances.
• All bonus funds and winnings derived from bonus funds are subject to a wagering requirement specified in the relevant promotion terms before they may be withdrawn. Wagering requirements must be met within the stated validity period or the bonus and any associated winnings will expire and be removed from the account.
• cd999 reserves the right to amend, suspend, or withdraw any promotion at any time and without prior notice. Players will not be compensated for promotions withdrawn before they have been claimed.
• Bonuses credited in error — including as a result of a technical fault, data processing error, or human mistake — remain the property of cd999 and will be reclaimed from the player's account without notice.
• cd999 reserves the right to exclude specific games or game categories from contributing to bonus wagering requirements. The list of contributing games for each promotion will be specified in the individual offer terms.

Any player found to be abusing the cd999 bonus system — including through the use of betting patterns designed to exploit bonus terms rather than to engage in genuine gameplay — will have their bonus removed, their winnings voided, and their account flagged for restriction.

All bets and wagers placed on the cd999 platform are final once confirmed by the system. cd999 does not accept requests to cancel, modify, or reverse a confirmed bet except in circumstances where a technical error can be demonstrated to have materially affected the integrity of the transaction.

cd999 operates a range of game types, each subject to its own set of specific rules. These include but are not limited to:

• Live Sports Betting (Cricket, Football, Kabaddi): Odds are subject to change in real time. In-play bets are accepted at the odds displayed at the moment of confirmation. cd999 reserves the right to void bets where an event is abandoned, suspended, or where the outcome is affected by circumstances outside normal play.
• Slots and RNG Games: All slot and random number generator games use certified RNG software supplied by licensed providers including Pragmatic Play, NetEnt, and Microgaming. Published RTP percentages reflect long-term statistical averages and do not guarantee any specific outcome for individual sessions.
• Live Dealer Games: Live tables are operated by Evolution Gaming and Ezugi. Results are determined by physical dealing in a professionally managed studio environment. cd999 is not responsible for network interruptions that prevent a player from viewing a live deal, though disconnected bets will be resolved in accordance with the relevant game provider's rules.
• Crash Games (including Aviator by Spribe): These are instant-outcome games where the player must cash out before the multiplier crashes. Bets not cashed out before the crash point are lost. No refunds are issued for missed cash-out opportunities caused by player error or device issues.

cd999 reserves the right to declare any bet void where it was placed using information obtained through an unfair advantage, where a pricing error is evident, or where the integrity of the event is in doubt. In such cases, the stake will be returned to the player's wallet.

The following activities are strictly prohibited on the cd999 platform. Engaging in any of these activities constitutes a material breach of these Terms and will result in immediate account suspension, permanent closure, forfeiture of balances, and referral to appropriate authorities where required:

• Registering more than one account, or registering an account on behalf of another person.
• Using fraudulent, stolen, or third-party payment methods to fund your account.
• Colluding with other players in any game, tournament, or betting market.
• Using automated betting software, bots, scripts, artificial intelligence tools, or any other method to gain an unfair advantage.
• Exploiting software bugs, errors in displayed odds, or technical glitches for financial gain. Any winnings obtained through exploitation of a known or suspected error are void and will be reclaimed.
• Engaging in money laundering, structuring, or any financial activity designed to disguise the origin of funds.
• Attempting to circumvent responsible gaming tools, including self-exclusion limits, by registering a new account.
• Providing false or misleading information during registration, verification, or any communication with cd999 support.
• Engaging in abusive, threatening, or harassing behaviour toward cd999 staff or other players through any communication channel.

cd999 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Failure to complete identity or age verification within a specified timeframe.
• Suspicion of fraudulent activity, money laundering, or other illegal conduct.
• Receipt of a chargeback or payment dispute by the player's payment provider.
• A player's voluntary self-exclusion request.
• A court order, regulatory direction, or law enforcement request requiring account restriction.

Players who wish to close their own account voluntarily may do so at any time by contacting cd999 live chat support or by using the account closure option within their account settings. Upon voluntary closure, any remaining real-money balance (subject to wagering completion) will be returned to the player's registered payment method within a reasonable processing period.

Where an account is closed due to a breach of these Terms, cd999 reserves the right to retain any balance in the account pending investigation and, where fraud or material breach is confirmed, to permanently forfeit that balance.

cd999 is committed to providing a safe and responsible gaming environment for all players. Gambling is intended to be a form of entertainment and must never be viewed as a source of income or a method to recover financial losses. cd999 provides the following tools to help players maintain control:

• Deposit Limits: Daily, weekly, and monthly deposit caps may be set from within your account dashboard. Limit reductions take effect immediately. Limit increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Players may set alerts to notify them of the duration of their active gaming session at intervals of their choosing.
• Cooling-Off Periods: Players may take a temporary break from gambling by activating a cooling-off period of between 24 hours and 6 weeks directly from their account settings.
• Self-Exclusion: Players who wish to stop gambling entirely may request self-exclusion for a minimum period of 6 months or permanently. Self-exclusion requests are processed immediately. During a self-exclusion period, the account will be suspended and the player will be removed from all marketing communications.

cd999 staff are trained to identify behavioural patterns that may indicate problem gambling and may proactively reach out to players where such patterns are observed. If you believe that your gambling is becoming a problem, please contact cd999 support immediately or visit your account's responsible gaming section. 21+ only.

For further information, please review the dedicated Responsible Gaming page on this site.

All content available on the cd999 platform — including but not limited to the website design, layout, graphics, logos, text, game interfaces, software code, trademarks, service marks, and trade names — is the exclusive property of cd999 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the cd999 platform solely for personal entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, distribute, publish, or display any cd999 content without prior written permission.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to extract the source code of any cd999 software.
• Use the cd999 name, logo, or branding in any manner that could cause confusion, misrepresentation, or reputational harm.
• Create derivative works based on cd999 content, design, or game mechanics.

Any unauthorised use of cd999 intellectual property will result in immediate account closure and may give rise to civil or criminal liability.

To the maximum extent permitted by applicable law, cd999 shall not be liable for any loss or damage — whether direct, indirect, incidental, consequential, special, or punitive — arising from or in connection with your use of the cd999 platform, including but not limited to:

• Loss of funds resulting from gambling outcomes, irrespective of whether you believe the outcome was affected by a technical error.
• Interruptions to platform availability caused by scheduled maintenance, unplanned outages, or third-party infrastructure failures.
• Unauthorised access to your account resulting from your failure to maintain the confidentiality of your login credentials.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers, Bangladesh Bank processing windows, or force majeure events.
• Loss of data, content, or account history resulting from technical failures beyond cd999's reasonable control.

Nothing in these Terms shall exclude or limit cd999's liability for death or personal injury caused by cd999's gross negligence, fraud, or any other liability that cannot be excluded by law.

cd999 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in that policy.

cd999 uses your personal data for the following primary purposes:

• Account registration, identity verification, and KYC compliance.
• Processing deposits, withdrawals, and resolving payment disputes.
• Fraud detection, risk management, and AML monitoring.
• Delivering platform communications, support responses, and promotional offers (where consent is given).
• Improving the cd999 platform through anonymised usage analytics.

cd999 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. Data may be shared with regulated third-party processors (such as KYC verification providers and payment processors) where necessary to deliver the platform services described in these Terms. All such processors are contractually bound to handle your data securely and in accordance with applicable data protection principles.

For full details of how cd999 handles your personal information, please review the Privacy Policy.

cd999 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where amendments are considered material — meaning they significantly alter player rights, obligations, or financial conditions — cd999 will provide at least seven (7) days' advance notice to registered players via their registered email address or via a prominent in-platform notification.

Non-material amendments — such as corrections to typographical errors, clarifications of existing provisions, or updates that do not reduce player rights — may take effect immediately upon publication without advance notice.

The date of the most recent update to these Terms is displayed at the top of this document. Players are responsible for reviewing these Terms periodically to remain informed of any changes. Continued use of the cd999 platform after any amended Terms have taken effect constitutes the player's binding acceptance of those amended Terms.

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be interpreted in accordance with the applicable legal framework governing the operation of digital entertainment platforms and payment services.

cd999 is committed to resolving player disputes fairly and efficiently. In the event of a dispute, players are encouraged to contact cd999 support in the first instance. cd999 will respond to all formal dispute submissions within five (5) business days and will endeavour to reach a fair resolution within fourteen (14) business days of receiving full supporting information from the player.

If a dispute cannot be resolved through the cd999 internal complaints process within thirty (30) days, the player may escalate the matter through independent dispute resolution channels. cd999 will cooperate fully with any such process in good faith.

Nothing in this section limits a player's statutory rights under applicable consumer protection legislation.

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions, or if you wish to submit a dispute for review, please contact the cd999 support team through any of the following channels:

• Email: [email protected] — for formal written queries, complaints, and KYC document submissions.
• Live Chat: Available 24 hours a day, 7 days a week directly from the cd999 platform. Average response time is 2–5 minutes.
• WhatsApp: The dedicated WhatsApp support number is available within your cd999 account dashboard after login.

When contacting support regarding a formal complaint or dispute, please include your registered account username, the date and nature of the issue, and any relevant transaction reference numbers. This will allow the cd999 compliance and support teams to investigate and respond as efficiently as possible.

All formal complaints submitted via email will receive a written acknowledgement within 24 hours of receipt (Bangladesh Standard Time, UTC+6), and a substantive response within five (5) business days.